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Well, depending what's set for that day, I actually come in, the first thing I do is check my e-mail. I have to get on the computer, check my e-mail, see if there's anything pertinent I have to look at. I work with the Provisioning Group. Provisioning Group is a group that takes all the information coming in, all documentation, all the new facilities that are coming up for customers. [A facility is a telecommunications term for a communication path from Point A to Point B.]
Well, we will take that and do what we call cross-connections, actually get them to work. We check, again like I said before, options, everything that's included in there. I may do maintenance, also, if required. Troubleshooting. A customer may call in a trouble. I know that time is money for them just as far as it is for us. If we don't do a good job for them, they're going to look for somebody else. So we have to act in a professional way and also confidently--to show that we know what we're doing, have a knowledge of how to use our test equipment, and also work with the [calling] centers. We won't be working by ourselves. And if we're in doubt, talk with our techs [other technicians]. "What do you think about this?" Because, you know, we can't do it all by ourselves.
The calling centers: A lot of our calls are directed to our centers like in Denver, and they in turn, if they do something and can't quite get to the problem, they may pinpoint to the office and that's what test assist, we'll do that. We'll provide the test assist. And we go through the process of eliminating where the problem is. It's either incoming or it's leaving. If it's within their office, we'll troubleshoot it and isolate it and may even call to rewire a circuit or replace a circuit pack or packs.
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