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Communications Technician
AT&T, Dallas
 
 
Troubleshooting
Taking notes
Sharing information
Asking for help
Reading schematics, manuals
Working with tools
Telecommunications technology
Computer skills
 
Academic Concepts
Jobs and Careers
 
So I always take notes and like some of the equipment that I have been working with and some of these people have not had the opportunity to work with, I will make notes in a process how to access it, what to look for, how it works, and what is it you're looking for. I in turn would relay that message to them. I'll make copies and send it out to everybody. And then they come back and ask me, how does it really work? Then I'll have to look at my notes again, again reinforcing, because I can't remember everything.

Like I said, I can't remember everything, so I take notes and I write up some processes that I can think will help me through on certain piece of equipment, and I've been fortunate enough to draw up some processes for certain pieces of equipment that other people don't know, and I in turn give it to them. Hey, in case you run into trouble, here's what you should follow, and here's some steps that may help you. If you've got any questions, I'll help you as best I can. If not, we'll call someone that does.