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Well, other than the two things I've already mentioned, I think one's network has a tremendous [role in] your success. By your network, I mean your cross-industry knowledge [and contacts]. I've been pretty fortunate in that I have worked not only in the sales arena, but I've also worked in the service arena. I have sold PBXs which helps me on the technical side of the house know exactly what type of terminating equipment is needed with the network service offerings that we have in our product line.
You meet people along the way. You attend training classes with them. You attend product service offerings with them. Trade shows. Customer forums. You trade cards. You talk to people. You build up a network. These are network people that you can constantly call upon to help you out in situations, to help you in any given situation. It helps you broaden your horizon.
I think being on the job helps you tremendously. Being surrounded by your peers. There's conversation constantly. One picks up things. One shouts out things. One can talk to a customer on the telephone, hang up that telephone and go visit with someone else in the office. You communicate. You openly ask and you'll get responses. The overall opinion, I believe, in our office is, everyone wants to help everyone.
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