Thinking, problem solving, and other essential work skills.   Using math AT&T Sales Manager Using math AT&T Staff Manager Using math Sony Engineer Using math Sony Production Manager Well-rounded education Writing a brief           Challenge Finding the best solution     Asking for help Getting information Learning new things Reading schematics, manuals Researching a business Sharing information Taking notes     Schedules Time management     Accountability Business within a business Systems interacting with systems     Communication AT&T Sales Manager Communications skills, Navy E-4 Communications skills, Navy E-5 Communication Sony Duty Drawback Manager Communication Sony Production Manager Customer demand Dealing with irate customers Helping others Language and culture Leadership Listening Networking Relationships with customers Responding to problems Teaching Teamwork and diversity Sony Production Manager Teamwork under pressure Using judgement Working with teams AT&T Staff Manager     Applying technology Computer skills The display console High-frequency communications Learning to work with computers Scaleability Selecting technology Solving a problem: Connectivity Solving problems Telecommunications Troubleshooting, AT&T Troubleshooting, Navy Working with tools   The categories of the work skills index are based on the framework established in What Work Requires of Schools: a SCANS report for American 2000. Published by the Secretary's Commission on Achieving Necessary Skills, U.S. Department of Labor, June 1991.