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Every day is different. I have several different projects that go on at once, and some of them may take up one day, but I may not look at it for a couple of weeks. Generally speaking I am answering questions of my staff. I am inquiring to groups about their product, asking questions.
[I interact with people from] different divisions within Sony about their product, asking about their business, what they do, different changes in their business because any changes that are in the product groups affect what we do. If they manufacture a new product, we need to know about it and see if there's any eligibility for refund. That's one thing that's very important about duty draw-back is that U.S. Customs does not tell you that you are entitled to this money. So it's very important that we are aware of all of our opportunities and try to get them back.
My average day generally starts around 8:00 and I arrive at the office and my first routine is to get my cup of coffee and that is a big part of my day. And usually while I'm drinking a cup of coffee, I turn my computer on and I check my e-mail and I check my phone mail to see if I have received messages from other departments, other locations. Oftentimes I do get messages early in the day because I'm on the West Coast and the East Coast is three hours ahead of time, so often I will receive messages in the morning. The mornings are my busiest because of the time difference. Then I will talk to my staff if they have any questions on different projects that they're doing. I assign projects to my staff.
I have four people that work for me and I assign them different projects. We have different projects that we receive duty refunds for. For example, National Association of Broadcasters. There is a conference every year and we import product to be at this conference for the show and then it's exported. The duty is paid on import, sometimes in excess of $50,000 on duty on this product because it's very high-dollar value, and then we export the product and we make a claim to U.S. Customs for the duty that was paid on import. So I may have one person working on a project asking me questions on different documentation. They all look different, different invoices, et cetera.
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