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In any business you have a customer. Obviously your goal is to satisfy that customer. You want to look at all the factors that you can bring into your everyday goal to achieve what the customer needs you to achieve because obviously if you don't meet your customer demand, your customers will go to the next person that can provide them with better customer service. So we look at the aspects of our business, all the ratios that matter that hinder us into not being able to meet customer demand, and we aggressively try to attack those areas to make sure that we can resolve any dilemmas.
It's my job to go to [the production line] supervisor and say, what are your concerns? Tell me about your deficiencies. Tell me about your defects that we're having for today. And then it's my job and the supervisor's job to go back to engineering, let's say for instance, and tell them, these are my concerns for this production line, and if they're going to meet their goal for that particular day and if they're not, what are they going to do to help us to meet our goals?
No matter what the past performance of that monitor might be doing on that particular production line, it is my job, no matter what, to make those numbers. The customer does not care how I do it, but they want their units, and that's my job to make sure they get their units.
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